The Operations Manager is responsible for overseeing the overall operational activities of a company. This includes improving processes and ensuring that the business runs as efficiently and cost-effectively as possible.

1. Process Management & Optimization:

Analyze business workflows and identify areas for process improvement, automation, and cost reduction.
Implement best practices and quality control measures to maintain high standards of service or product delivery.

2. Leadership and Team Management:

Provide leadership and guidance to operational staff and multiple teams.
Oversee staffing requirements
Conduct performance evaluations and provide coaching and feedback to improve team performance and morale.
Foster a company culture that encourages top performance and collaboration.

3. Financial & Resource Management:

Manage budgets, monitor financial data, and analyze key performance indicators (KPIs) to improve profitability.
Oversee resource allocation, including inventory, equipment, and human capital, to ensure they are used efficiently.
Work with HOBL’s and EXCO to align operational spending with long-term business goals.

4. Strategic Planning & Execution:

Assist in developing and implementing strategic and operational objectives.
Work with senior stakeholders to make important policy and planning decisions.
Identify and address problems and opportunities for the company.
Collaborate with other departments (e.g., finance, HR, marketing) to ensure all operations are aligned with organizational objectives.

5. Customer & Supplier Relations:

Find ways to increase the quality of customer service and satisfaction.
Manage relationships with vendors, suppliers, and partners to ensure a smooth supply chain.
Address operational issues and develop solutions to improve customer and supplier relations.

Required Skills & Qualifications

Experience: Proven work experience in an Operations Manager role or a similar leadership position.

Leadership Skills: Excellent leadership, team management, and conflict-resolution abilities.

Analytical Skills: Strong analytical and problem-solving skills to identify inefficiencies and make data-driven decisions.

Financial Acumen: A solid understanding of financial management, including budgeting, forecasting, and P&L statements.

Communication: Exceptional verbal and written communication skills to work effectively with all levels of the organization, from front-line staff to executives.

Flexibility: The ability to be flexible and juggle multiple competing priorities in a fast-paced environment.

25 days annual leave per year rising by 1 day for every 2 years worked (max 30 days) + Bank Holidays

·        8% employer pension contribution with employee 1% contribution (salary sacrifice)

·        Individual and family private health care

·        Dental insurance for employees

·        Cashplan – Level 2 cover

·        Life assurance (4x salary)

·        Employee assistance programme (EAP)

·        Income Protection

·        Professional Body Membership

·        Tusker Electric car scheme (salary sacrifice)

·        Cycle to Work scheme (salary sacrifice)

·        Babbel – learn a new language

·       Generous family leave – Maternity and paternity 6 months full pay and 6 months half pay.

We are an equal opportunity employer.  We value and plan to continue to build on the benefits of our diverse working environment and recognise a priority to improve gender mix.

Everyone will be considered without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

The post is restricted due to the nature of the role and the export control regulations which apply. All applicants will be subject to national security and export control vetting processes.