General information
Legal company
Framatome is an international leader in nuclear energy recognized for its innovative, digital and value added solutions for the global nuclear fleet. With worldwide expertise and a proven track record for reliability and performance, the company designs, services and installs components, fuel, and instrumentation and control systems for nuclear power plants. Its more than 15,000 employees work every day to help Framatome's customers supply ever cleaner, safer and more economical low-carbon energy. Visit us at www.framatome.com, and follow us on Twitter and LinkedIn.
Framatome is owned by the EDF Group (75.5%), Mitsubishi Heavy Industries (MHI – 19.5%) and Assystem (5%).
Reference number
2024-15471
Publication date
3/20/2024
Job details
Category
O - PERFORMANCE & PROCESSUS - O3 - Support to performance
Job Opening Title
IT Support Technician
Job type
Non fixed term
BU description
Installed Base BU is in charge for Framatome's nuclear engineering and services for operating nuclear plants, for new build projects and for installations in decommissioning phase.
The Installed base BU has more than 60 years of international experience in all types of technologies on more than 380 reactors worldwide.
With 4,600 employees in 15 countries, the Installed Base BU has a strong identity and its vision is to: “Deliver innovative products and services by putting our high-level skills to work to guarantee throughout the world a safe and competitive, low carbon source of energy.”
Job description
Framatome is a major international player in the nuclear energy market recognised for its innovative solutions and value-added technologies for designing, building, maintaining, and advancing the global nuclear fleet. The company designs, manufactures, and installs components, fuel and instrumentation and control systems for nuclear power plants and offers a full range of reactor services.
With 14,000 employees worldwide, every day Framatome’s expertise helps its customers improve the safety and performance of their nuclear plants and achieve their economic and societal goals.
Framatome is owned by the EDF Group (75.5%), Mitsubishi Heavy Industries (MHI – 19.5%) and Assystem (5%).
In the UK we are currently over 300 strong and our plans are to grow to 400-500 by 2025 through the development our UK nuclear service offerings.
We are currently recruiting for an Junior IT Support Technician to support our growing IT function at our Head Office in Avonmouth.
The Junior IT Support Technician will provide support for the main IT service Engineer at our Avonmouth site and assisting with the local network infrastructure, ensuring its health and compliance, support the PC fleet and the current 300 users of the Framatome IT network across our sites, including Hinkley Point C, and their respective local IT support engineers. As the Junior IT Service Engineer, you will be liaising with the wider IT team, and will report directly to our IT Service Engineer in Avonmouth.
Key responsibilities will include:
- Local IT support to Avonmouth users.
Provide daily technical support to end-users via various channels, including, phone, email, and in-person, to resolve hardware, software, and network-related issues promptly. - Monitoring and maintaining networks and servers.
- Liaising and coordinating with other Framatome sites (Cranfield in particular) and the IT manager of this site.
- Upgrading, installing, and configuring new hardware and software to meet company objectives.
- Setting up and managing users needs e.g., PC, printers, badges etc.
- Managing end user’s rights on local infrastructure.
- Providing proximity gesture e.g. switches, servers, Wi-Fi access points etc.
- Resolving local incidents and creating action plans for fixes and continuous improvement.
- Working alongside the central IT teams in Paris, France, to deliver consistent policies, processes and practices where possible.
- Ensuring AD and exchange objects management in collaboration with AD and exchange central teams.
- Creating user accounts and performing access control.
- Provide exceptional customer support.
- Maintain and create IT documentation.
- Performing diagnostic tests and debugging procedures to optimize computer systems.
- Documenting processes, as well as backing up and archiving data, guaranteeing compliance with the IT group rules.
Profile
To be considered, we require the following skills and experience:
- Strong customer service focus
- Positive attitude and desire to develop in a fast-paced growing business.
- Experience in a similar role managing large quantities of users.
- Experience in Active directory and exchange
- Experience in basic Level 1 desktop support
- Solid knowledge of best practices in IT administration and system security.
- Strong attention to detail.
- High-level of self-motivation, independence, and self-reliance.
- Confident communicator on the telephone and in person.
- Analytical and problem-solving skills.
- Keen attention to detail with a self-starter attitude
Desirable
- Experience of IAM
French language skills
Benefits
In return, we are offering a competitive salary and benefits to include but not limited to:
- 25 days annual leave per year
- 8% employer pension contribution (salary sacrifice)
- Individual and family private health car
- Life assurance (4x salary)
- Employee assistance programme (EAP)
- Income Protection
- Professional Body Membership (1 per year)
- Plus more including access to training and development opportunities.
Job location
Job location
United Kingdom
Job location (site)
Avonmouth
Job family
Standard
Applicant criteria
Minimum level of education required
Others
Minimum level of experience required
Experienced
Employment level
Cadre